The best Postpaid plan for video streaming & social media butterfly!

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• FAQ
• Terms And Conditions

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 1.  What is this offer all about?
This is a postpaid plan targeted to heavy data users for them to stay entertained and stay connected to their loved ones via social apps (Facebook, Instagram, WhatsApp, WeChat) anytime anywhere.

2.     How long is this offer last?
This is a permanent offer effective from 17 October 2019.
 
3.      Who is eligible to sign up for this offer?
All new personal, corporate and MNP port in numbers starting from 17 October 2019(excluding M2M).
 
4.      I am an existing Amazing28 customer. Can I enjoy the new Data28 plan?
Yes you can. Just send <ON D28> to 23388 or contact our customer care from 1 November 2019 onwards.
 
5.     What happen if I do not fully utilise my high speed data allocation?
Your balance quota for the month will be forfeited.

6.     Are the unlimited voice calls among redONE Postpaid numbers valid for calls made when I am roaming?
The unlimited voice calls among redONE Postpaid numbers are valid for domestic calls in Malaysia only. 
 
7.     After I have signed up for this plan, am I allowed to upgrade my monthly data bundle?
You can buy the one-off Data Top Up by dialing *123# to purchase additional data.

8.    Can I register any supplementary line with Data28
Yes, you can register up to 6 supplementary lines.

9.    What happen if I terminate my line within 6-months contract?
You will need to pay an early termination penalty as specified in the signed Customer Agreement Form.

redVIDEO
 
1.     What is redVIDEO?
redVIDEO is a Value-Added Service (VAS) that offers 10GB 4G LTE data to stream videos on popular channels.
 
2.     Do I need to activate/ subscribe redVIDEO?
No, the redVIDEO will be activated automatically once your Data28 Postpaid plan is successfully activated or successfully ported-in.
 
3.     I don’t want the redVIDEO service. Can I terminate it?
No, you cannot terminate the redVIDEO service. It is bundled with the Data28 Postpaid plan for you to enjoy video streaming on popular video channels in Malaysia.
 
4.     I have utilised the 10GB redVIDEO monthly recurring quota. Can I subscribe redVIDEO again?
No, only 1 active subscription is allowed in a month. However, you can purchase the 1-time Add on.  For each successful purchase, RM10 will be charged to your bill.
 
5.     How do the customers check on their 10GB redVIDEO data balance?
Customers can check the usage via by dialing *123# or 1App.
 
6.     When can I utilise the 10GB redVIDEO data quota?
You can use the 10GB redVIDEO data anytime. The 10GB redVIDEO data will expire at the end of the month.
 
7.     What is the speed of the 10GB data for redVIDEO streaming?

The speed of 10GB data quota for redVIDEO streaming is high speed 4G LTE data. You will need to use a 4G LTE compatible device to enjoy the 4G speed.

redSOCIAL

1. What is redSOCIAL?
 redSOCIAL is a Value-Added Service (VAS) that offers 10GB 4G LTE data to stream on four (4) popular social channels. The partners that you can stream using redSOCIAL are:- ·       

• Facebook
• Instagram
• WhatsApp
• WeChat

 
2.     Do I need to activate/ subscribe redSOCIAL?
No, the redSOCIAL will be activated automatically once your Data28 Postpaid plan is successfully activated or successfully ported-in. Subscription charges for individual partners may apply, if any.
 
3.     I don’t want the redSOCIAL service. Can I terminate it?
No, you cannot terminate the redSOCIAL service. It is bundled with the Data28 Postpaid plan for you to enjoy access to four (4) popular social channels in Malaysia.
 
4.     I have utilised the 10GB redSOCIAL monthly recurring quota. Can I subscribe redSOCIAL again?
No, only 1 active subscription is allowed in a month. However, you can purchase the 1-time Add on. For each successful purchase, RM10 will be charged to your bill.
 
5.    How do the customers check on their 10GB redSOCIAL data balance?
Customers can check the usage via by dialing *123# or 1App.
 
6.    When can I utilise the 10GB redSOCIAL data quota?
You can use the 10GB redSOCIAL data anytime. The 10GB redSOCIAL data will expire at the end of the month.
 
7.     What is the speed of the 10GB data for redSOCIAL streaming?
The speed of 10GB data quota for redSOCIAL is high speed 4G LTE data. You will need to use a 4G LTE compatible device to enjoy the 4G speed.

8.    Will redSOCIAL consume my plan's bundle data?
No. redSOCIAL provides you additional 10GB data to stream on Facebook, Instagram, WhatsApp & WeChat. Standard data consumption may apply for any in-app purchase, third party apps and links out of redSOCIAL’s partners.

1. This plan is valid for new, MNP port in sign-up and existing customers.
2. This plan can be registered as a Master account or a supplementary account. M2M customers are not eligible for this plan.
3. Each Master line subscriber is allowed to register up to max 6 supplementary lines per Master.
4. Registration fee and deposit are required.
5. From 17 October 2019 onwards, the new Data28 plan is available for new registrations and MNP port-in.
6. All prices displayed exclude service tax which will be imposed on you in your monthly bill.
7. Monthly access fee is only for the bundled high speed data, bundled 10GB redVIDEO, bundled 10GB redSOCIAL and unlimited voice calls among redONE Postpaid users.
8. The redSOCIAL and redVIDEO VAS are bundled with the plan and not optional
9. The monthly access fee of the Data28 plan is charged on a full month basis.
10. The bundle high speed data, bundled 10GB redVIDEO, bundled 10GB redSOCIAL and unlimited voice calls among redONE Postpaid users are applicable for domestic usage only within Malaysia network. Roaming and IDD are chargeable based on Pay-Per-Use (PPU) rate.
11. Upon 100% utilisation of the bundled high speed data, the subsequent usage will be drawn from the basic Internet data throttling at 64kbps speed. Customer may opt to purchase Data Top Up to continue surfing the Internet at high speed.
12. Basic Internet is the standard 64kbps speed.
13. In the event of termination or port out, there will not be any pro-rated billing on your last bill; you will be charged the full month’s commitment fee.
14. Unlimited voice calls among redONE Postpaid users are subject to our Fair Use Policy, which may be implemented if you exceed 100 hours a month. The complete Fair Use Policy can be found on www.redONE.com.my
15. The unlimited calls among redONE Postpaid users shall NOT be 
    - Re-sold, rented or utilised in any other way except as an individual making calls to other network users in           Malaysia.
    - Used for rerouting calls (connection with a device/software/application)
    - Used to set up switch devices which could keep a line open potentially for hours
    - Used for multiple simultaneous calling and conference calling
    - Used for Call centre and telemarketing
    - Used for continuous calling for extended period of time, auto-dialing and machine-to-machine communication
16. This plan is applicable for 30 days cooling off period.
17. Existing customers can request to change plan to the new DATA28 plan from 1 November 2019 onwards. Existing change plan rules apply.
18. Customers without an active redVIDEO and/ or redSOCIAL who requested to change plan to the new DATA28 plan, redVIDEO and/ or redSOCIAL will be automatically activated.
19. Customers with an active redCALL who requested to change plan to the new DATA28 plan, the redCALL subscription will be automatically terminated.
    
    redVIDEO
    
    
20. The redVIDEO monthly recurring Value-Added Service (VAS) offers 10GB high speed video streaming every day until the end of the month or until the redVIDEO data quota is fully utilised. Once the customers have fully utilised the 10GB quota, they can purchase the 1-time Add-on redVIDEO VAS.
21. The redVIDEO VAS is bundled with the Data28 Postpaid plan and is not optional.
22. The 10GB 4G LTE data can only be used for streaming redVIDEO channels. Other data usage will be deducted from the available bundled high speed data.
23. The redVIDEO will expire at the end of the calendar month.
24. redVIDEO can only be utilised domestically i.e. within Malaysia network only. Video streaming when overseas are subjected to data roaming charges. The customer shall be charged based on the data rates imposed by the respective redONE roaming operators for data usage while roaming with redONE’s overseas roaming partners.
25. The redVIDEO VAS will be auto renewed on the 1st of every month.
26. In any event where the customer wants to change his/her subscribed plan from Data28 to another plan, the subscription to redVIDEO will be automatically continued.
    
    redSOCIAL
    
    
27. The redSOCIAL monthly recurring Value-Added Service (VAS) offers 10GB high speed data to use  on 4 social chat channels (Facebook, Instagram, WhatsApp, WeChat) every day until the end of the month or until the redSOCIAL data quota is fully utilised. Once the customers have fully utilised the 10GB quota, they can purchase the 1-time Add-on redSOCIAL VAS.
28. The redSOCIAL VAS is bundled with the Data28 Postpaid plan and is not optional.
29. The 10GB 4G LTE data can only be used for streaming 4 social channels (Facebook, Instagram, WhatsApp, WeChat). Other data usage will be deducted from the available bundled high speed data.
30. The redSOCIAL will expire at the end of the calendar month.
31. redSOCIAL can only be utilised domestically i.e. within Malaysia network only. Social chat usage when overseas are subjected to data roaming charges. The customer shall be charged based on the data rates imposed by the respective redONE roaming operators for data usage while roaming with redONE’s overseas roaming partners.
32. The redSOCIAL VAS will be auto renewed on the 1st of every month.
33. In any event where the customer wants to change his/her subscribed plan from Data28 to another plan, the subscription to redSOCIAL will be automatically continued.

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